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Projects
Project
Working in customer service can be quite the task when having to appease difficult customers. I created this course while working as an Intern, to train employees on how to deal with the difficult customer.
Tools used: Articulate Rise 360 and Articulate Storyline 360
Highlights:
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A branch scenario was used to test the learner's knowledge
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A short answer essay was created using Storyline 360
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Interactive flip cards were used to engage the learner
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Audio was added to narrate an activity on how to handle an abusive customer (please note a placeholder audio was used to substitute the original content).
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The course was housed using SCORM in the LMS, Yardi
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Learners receive an automatic generated certificate upon completion of the course.
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Project
This is your Project description. Whether your work is based on text, images, videos or a different medium, providing a brief summary will help visitors understand the context and background. Then use the media section to showcase your project!
Project
This is your Project description. Whether your work is based on text, images, videos or a different medium, providing a brief summary will help visitors understand the context and background. Then use the media section to showcase your project!
Project: Preventing and Dealing with Difficult Customers
Working in customer service can be quite the task when having to appease difficult customers. I created this elearning course while working as an Intern, to train employees on how to deal with the difficult customer.
Tools used: Articulate 360 Rise
Highlights:
-
A branch scenario was used to test the learner's knowledge
-
A short answer essay was created using Storyline 360
-
Interactive flip cards were used to engage the learner
-
Audio was added to narrate an activity on how to handle an abusive customer (please note a placeholder audio was used to substitute the original content).
-
The course was housed using SCORM in the LMS, Yardi
-
Learners receive an automatic generated certificate upon completion of the course.
CLICK ON THE IMAGE TO GO TO THE COURSE
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Project: Setting Goals for Success
I created this course to help individuals understand the importance of setting goals and develop their very own SMART goals plan.
Tools used: Articulate Storyline 360 and Youtube​
CLICK ON THE IMAGE TO GO TO THE COURSE
Project: Expatriates Onboarding For Human Resources Professionals
Expatriates turnover can be costly not only to the hiring company but to the employee as well. To help combat expatriate turnover, the onboarding process must be thorough! This Instructor-Led training was created to help Human Resources professionals successfully implement the different stages of the onboarding process.
Tools used: Microsoft PowerPoint
Highlights:
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Knowledge Check questions
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Interactive activity to help learners apply new knowledge
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Introduction video (not shown on PowerPoint)
CLICK BELOW TO VIEW THE DOCUMENTS FOR THIS TRAINING
Design Document
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Project: The Importance of Exceptional Customer Service
While completing my internship, I was tasked with creating storyboards. Click the image to view one of the storyboards that I created.